Refund policy

RETURN & REFUND POLICY

At A&J Luxury Jewelry, customer satisfaction is important to us. We stand behind the authenticity and quality of our 18K gold jewelry. Eligible items may be returned in accordance with the conditions outlined below.

RETURNS

Customers may request a return within 7 days of confirmed delivery.

To be eligible for a return, the item must be unworn, unused, unaltered, undamaged, and returned in its original condition with all original packaging, tags, and Certificate of Authenticity, when applicable.

To request a return, please contact us at ajluxuryj@gmail.com and provide your full name, order number, reason for the return, and photos of the item and packaging.

Returns must be approved by A&J Luxury Jewelry before the merchandise is shipped back. Items returned without prior authorization may not be accepted.

REFUNDS

Once an approved return is received, the item will be inspected to verify that it meets our return requirements.

If approved, a refund will be issued to the original payment method. Original shipping charges, if applicable, are non-refundable unless the return is due to an error by A&J Luxury Jewelry or a verified manufacturing defect.

Please allow reasonable processing time for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

NON-RETURNABLE ITEMS

Items that have been worn, used, altered, resized, engraved, damaged after delivery, or modified by the customer or a third party are not eligible for return.

Custom, personalized, or special-order items are also final sale unless they arrive damaged, incorrect, or with a verified manufacturing defect.

MANUFACTURING DEFECTS

If you believe your jewelry has a manufacturing defect, please contact A&J Luxury Jewelry within 24 hours of confirmed delivery at ajluxuryj@gmail.com.

Please include your full name, order number, clear photos and/or videos showing the issue, photos of the original packaging, and a brief description of the problem.

The item must remain unworn, unused, and unaltered while the claim is being reviewed.

If a manufacturing defect is confirmed, A&J Luxury Jewelry will provide an appropriate resolution, which may include a replacement, exchange, or refund.

Manufacturing defects do not include normal wear and tear, accidental damage, improper handling, scratches, dents, pulled or broken chains caused after delivery, improper storage, exposure to chemicals, or unauthorized repairs or alterations.

DAMAGED OR INCORRECT ITEMS

Every order is carefully inspected before shipment. If you receive an incorrect item or an item that appears to have been damaged during delivery, please contact us within 24 hours of confirmed delivery.

Email ajluxuryj@gmail.com with your order number and clear photos and/or videos of the merchandise, packaging, and issue.

If the claim is approved, A&J Luxury Jewelry will provide an appropriate resolution, including replacement or refund when applicable.

18K GOLD AUTHENTICITY

A&J Luxury Jewelry guarantees that jewelry sold and described by us as 18K gold is authentic 18K gold. Applicable purchases include our Certificate of Authenticity.

Our authenticity guarantee does not cover physical damage, normal wear and tear, improper handling, chemical exposure, or alterations or repairs performed by third parties.

ORDER CANCELLATIONS

If you need to request a cancellation, please contact us as soon as possible at ajluxuryj@gmail.com.

Orders that have already been processed or shipped cannot be canceled and must follow the applicable return procedure.

AGREEMENT TO THIS POLICY

By purchasing from A&J Luxury Jewelry, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.

A&J Luxury Jewelry
Customer Support: ajluxuryj@gmail.com