Shipping policy
SHIPPING POLICY
Thank you for shopping with A&J Luxury Jewelry. We take special care when preparing and shipping every jewelry order.
SHIPPING
Shipping is complimentary on eligible orders within the United States. Any applicable shipping charge, if required, will be clearly displayed at checkout before payment is completed.
ORDER PROCESSING
All orders are subject to payment verification and order processing before shipment.
Processing time is separate from carrier transit time. Orders placed on weekends or holidays may begin processing on the next business day.
Once your order has been shipped, you will receive tracking information using the contact information provided at checkout.
DELIVERY TIMES
Delivery estimates provided at checkout or by the shipping carrier are estimates and are not guaranteed by A&J Luxury Jewelry.
Carrier delays, severe weather, holidays, service interruptions, or other circumstances outside our reasonable control may affect delivery times.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify your name, street address, apartment or unit number, city, state, and ZIP code before submitting your order.
If you notice an error in your shipping information, contact us immediately at ajluxuryj@gmail.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.
TRACKING & DELIVERY
Customers are responsible for monitoring the tracking information provided for their order.
If tracking shows that a package has been delivered but you cannot locate it, please contact the shipping carrier and A&J Luxury Jewelry as soon as possible so the situation can be reviewed.
DAMAGED PACKAGES
If your package or jewelry arrives damaged, please contact us within 24 hours of confirmed delivery at ajluxuryj@gmail.com.
Include your order number and clear photos and/or videos of the jewelry, shipping box or mailer, packaging materials, and shipping label.
Do not discard the original packaging while a shipping or damage claim is being reviewed.
INCORRECT ITEMS
If you receive an item different from the item you ordered, contact us within 24 hours of confirmed delivery at ajluxuryj@gmail.com with your order number and clear photos of the item received.
HIGH-VALUE ORDERS
For security and fraud-prevention purposes, certain orders may require additional verification before shipment. Certain shipments may also require a signature upon delivery.
A&J Luxury Jewelry
Customer Support: ajluxuryj@gmail.com